Get in touch
Support & general
support@testhive.tech
Questions about using the platform, scan results, plans, cancellations and refunds.
Privacy & data requests
privacy@testhive.tech
Access, correction, deletion or export of your personal data. We respond within one month.
Business details
- Legal entity
- Rishabh Yadav (TestHive)
- Registered address
- Mumbai, Maharashtra 400101, India
- Website
- https://testhive.tech
Billing and payments
Subscriptions are sold and processed by Paddle.com Market Ltd, our Merchant of Record. If a charge on your statement reads PADDLE.NET*, that is a TestHive subscription.
- For invoices, receipts, changing your payment method or cancelling, use Manage billing on the pricing page.
- For refunds, see the Refund & Cancellation Policy and email support@testhive.tech.
- Paddle can also be contacted directly about a payment at paddle.com.
Reporting a security issue
If you believe you have found a vulnerability in TestHive, email support@testhive.tech with the subject line SECURITY and enough detail to reproduce it. Please give us a reasonable opportunity to fix the issue before disclosing it publicly. We will acknowledge your report and keep you updated.
Please do not run automated scans or load tests against our own infrastructure as part of testing a report.
Response times
- Support enquiries — within 2 business days. Paid plans are prioritised.
- Billing and refund requests — within 2 business days.
- Privacy requests — within one month, as required by data protection law.
